Effective Date: September 19, 2025

Welcome to Solnest Stays Ltd., operated by Peak2Palm Properties Corp (“Solnest,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.solneststays.com, or use our services.
 

1. Information We Collect
a. Information You Provide Us

•  Form Submissions: When you contact us or submit inquiries via forms, we collect the details you provide, including your name, email, phone number, and message content.

•  Booking Information: If you book through our direct booking engine, we collect details such as your name, email address, phone number, and payment details (including credit card information).

•  Owner Information: When you list a property with us, we may collect information such as your contact details, banking information for payouts, and property details.

b. Automatically Collected Information

• Cookies and Tracking Technologies: We use cookies and similar tools to enhance your browsing experience, track website performance, and analyze user behavior.

• Analytics Data: We collect anonymized data about website visitors, including demographics, location, and browsing behavior, via analytics tools like Google Analytics.

c. Call Tracking
Calls made through our tracked phone numbers may collect information such as your phone number, duration of the call, and other related details.

d. Affiliate & Partner Links
Our website may contain affiliate or partner links. If you click on these links and make a purchase, we may earn a commission. The information collected during these transactions is subject to the affiliate partner’s privacy policy.
 

2. How We Use Your Information

• We use the information we collect for the following purposes:

• To process bookings, reservations, and payments securely.

• To communicate with guests and property owners.

• To provide accurate performance and reporting to owners.

• To improve our website, services, and guest/owner experience.

• For analytics and marketing purposes.

• To comply with legal obligations and protect our website and users.
   

3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following cases:

• Payment Processing: Your credit card and payment details are securely

processed through our booking engine and PCI-compliant payment processors.

• Service Providers: We work with trusted third-party providers (e.g., analytics tools, booking platforms, call tracking systems) who support our operations.

These providers are bound by confidentiality agreements.

• Affiliate & Partner Platforms: When you engage with affiliate or partner links, your interaction is governed by their privacy policy.
   

4. Cookies and Tracking Technologies
Cookies help us improve your browsing experience by:

• Storing your preferences and settings.

• Providing analytics about how visitors interact with our website.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
 

5. Data Security
We take reasonable precautions to protect your personal information:

• Data is encrypted during transmission using SSL (Secure Socket Layer) technology.

• Sensitive data, such as credit card details, is stored securely and handled by PCI-compliant processors.

• While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
   

6. Your Rights
Depending on your location, you may have rights regarding your personal information, including:

• Accessing and updating your information.

• Requesting deletion of your data.

• Opting out of marketing communications.

• Managing cookie preferences.

To exercise your rights, contact us at hello@solneststays.com
 

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before sharing your information.
 

8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Effective Date” at the top will reflect the latest update.
 

9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: hello@solneststays.com
Phone: 236-200-5533

Mailing Address: 9875 Lakeshore Drive, Prince George, BC V2K 5M8