Question 1

How does your pricing work?

Accepted Answer

Getting Started — One-Time Onboarding Fee: $1,000

Before your first guest checks in, we set your property up for success. This one-time fee covers everything needed to get your listing live, your systems running, and your property protected.

Includes:
Professional listing creation and optimization across all platforms
Smart lock installation and guest access setup
Security and noise monitoring integration (Ring & Minut)
Property assessment and documentation
Local support team assignment and onboarding
Welcome guide setup and guest communication templates

This fee applies to both Solnest Elevate and Solnest Signature and is collected prior to onboarding.

Our Management Models

Solnest Elevate — 20% Commission

For homeowners who want to stay hands-on locally while we manage the strategy, systems, and performance.

Includes:
Marketing & multi-platform listing setup (Airbnb, VRBO, direct bookings)
Guest communication & support
Dynamic pricing & revenue management
Listing optimization and performance insights

Best suited for owners who handle cleaning and on-the-ground coordination but want expert systems and data-driven performance.

Solnest Signature — 25% Commission
(Cleaning fee charged to guest)

Our full-service, hands-off experience designed for owners who want complete management and elevated guest care.

Includes:
Marketing & multi-platform optimization
Full guest communication & 24/7 support
Dynamic pricing & revenue management
Cleaning & maintenance coordination
Restocking of consumables
Damage protection oversight
Enhanced guest experience touches

Ideal for owners who want a seamless, fully managed experience with consistent, high-quality execution.

Linens are owner purchased and remain at your property permanently. Unlike linen programs that charge a fee per stay, your linens stay on site and are laundered as part of every clean.

The only costs outside your management commission are your own property maintenance, hot tub servicing, and any owner-directed repairs or upgrades. We can coordinate these on your behalf, but they are billed directly to you by the service provider.

Question 2

Do you provide insurance or damage coverage?

Accepted Answer

Yes. Every booking includes $2,000 in built-in damage protection to safeguard your property. This covers common issues like broken furniture, stained linens, or damaged appliances. We also provide a comprehensive homeowner care package for added peace of mind.

Question 3

Can I still use my property whenever I want?

Accepted Answer

Absolutely. Owners have full control over availability and personal use. Unlike some management companies, we don’t lock you into rigid calendars—you choose when to stay, and we manage the rest.

Question 4

Are there long-term contracts?

Accepted Answer

No. Our agreements are month-to-month. We believe in earning your business with results, not binding contracts. Future bookings already on the calendar will always be honored.

Question 5

What if I already have bookings on Airbnb or VRBO?

Accepted Answer

No problem. We’ll take over management of all new bookings moving forward, and can also handle any existing reservations if you’d like a completely seamless transition for your guests.

Question 6

Do you handle maintenance?

Accepted Answer

Yes. We coordinate cleaners, handle guest-related repairs, and manage minor upkeep to keep your property in top shape. For larger maintenance items, we notify you promptly and provide trusted local vendor recommendations.

Question 7

Do you manage hot tubs or pools?

Accepted Answer

If your property has a hot tub or pool and you already have a maintenance provider in place, we’ll coordinate with them to ensure guests always have a great experience.

Question 8

Do you provide smart TV or streaming setup?

Accepted Answer

We recommend and set up Roku devices with Guest Mode for the simplest, most reliable streaming experience. This ensures guests can log in securely, and your accounts remain protected.

Question 9

What happens if there’s a guest issue during a stay?

Accepted Answer

Our team is on call to resolve issues quickly, whether it’s troubleshooting a small problem or arranging emergency support. We aim to handle everything so you don’t have to.

Question 10

How do I get paid?

Accepted Answer

You’ll receive monthly payouts (by the 15th of each month) along with a clear, transparent statement showing your earnings and expenses.

Frequently asked questions