Question 1

How does your pricing work?

Accepted Answer

Our Management Models

Solnest Elevate — 20% Commission
For homeowners who prefer to stay hands-on with their property while we handle the digital side — pricing, marketing, and performance optimization.
Includes:
 • Marketing & multi-platform listing setup (Airbnb, VRBO, Direct Bookings)
 • Guest communication & support
 • Dynamic pricing & revenue management
 • Listing optimization and performance insights
Ideal for owners who manage their own cleaning and local coordination but want expert systems, data-driven strategy, and guidance from our team.

Solnest Signature — 25% Commission
(+ Cleaning Fee Charged to Guest)
Our flagship, full-service co-hosting experience — designed for homeowners who want a seamless, hands-off approach with elevated guest care.
Includes:
 • Marketing & multi-platform optimization
 • Full guest communication & 24/7 support
 • Dynamic pricing & revenue management
 • Professional cleaning coordination
 • Maintenance coordination
 • Restocking of consumables
 • Extra Damage Protection (for items like glassware, linens, and furniture)
 • Enhanced Guest Experience Touches (locally sourced welcome items, personalized details, and premium amenities)
Perfect for owners who want effortless hosting and exceptional service, knowing every stay reflects the care and quality that define Solnest.

Performance & Reporting Package — $220/month
 • Dynamic pricing management
 • Booking platform integrations (Airbnb, VRBO, direct booking)
 • Bookkeeping and financial tracking
 • Guest-safety technology (doorbell camera and noise monitoring system)
 • Monthly performance reporting

Question 2

What is the $220 Performance & Reporting Package?

Accepted Answer

This package provides the tools and reporting that keep your property competitive and transparent. It covers:
 • Dynamic pricing software to maximize nightly rates and occupancy.
 • Monthly financial reporting so you know exactly how your property is performing.
 • Owner dashboard access for real-time insights.
 • Ongoing optimization of listings and guest experience.

Question 3

Do you provide insurance or damage coverage?

Accepted Answer

Yes. Every booking includes $2,000 in built-in damage protection to safeguard your property. This covers common issues like broken furniture, stained linens, or damaged appliances. We also provide a comprehensive homeowner care package for added peace of mind.

Question 4

Can I still use my property whenever I want?

Accepted Answer

Absolutely. Owners have full control over availability and personal use. Unlike some management companies, we don’t lock you into rigid calendars—you choose when to stay, and we manage the rest.

Question 5

Are there long-term contracts?

Accepted Answer

No. Our agreements are month-to-month. We believe in earning your business with results, not binding contracts. Future bookings already on the calendar will always be honored.

Question 6

What if I already have bookings on Airbnb or VRBO?

Accepted Answer

No problem. We’ll take over management of all new bookings moving forward, and can also handle any existing reservations if you’d like a completely seamless transition for your guests.

Question 7

Do you handle maintenance?

Accepted Answer

Yes. We coordinate cleaners, handle guest-related repairs, and manage minor upkeep to keep your property in top shape. For larger maintenance items, we notify you promptly and provide trusted local vendor recommendations.

Question 8

Do you manage hot tubs or pools?

Accepted Answer

If your property has a hot tub or pool and you already have a maintenance provider in place, we’ll coordinate with them to ensure guests always have a great experience.

Question 9

Do you provide smart TV or streaming setup?

Accepted Answer

Yes. We recommend and set up Roku devices with Guest Mode for the simplest, most reliable streaming experience. This ensures guests can log in securely, and your accounts remain protected.

Question 10

What happens if there’s a guest issue during a stay?

Accepted Answer

Our team is on call to resolve issues quickly, whether it’s troubleshooting a small problem or arranging emergency support. We aim to handle everything so you don’t have to.

Question 11

How do I get paid?

Accepted Answer

You’ll receive monthly payouts (by the 15th of each month) along with a clear, transparent statement showing your earnings and expenses.